IT Helpdesk Technician - (Islip, NY)

Islip, New York, United States Full-time

NBG-Home is a leading global designer, manufacturer and marketer of home décor products including custom and ready-made picture framing, lighting, wall décor, accent furniture and soft goods. We are currently seeking an IT Helpdesk Technician for our Islip, NY location.

This is an exciting time at our company and affords an excellent opportunity for the right individual. 

The ideal candidate must be professional, hands-on, self-motivated, detail oriented, and able to work with limited supervision. Superior communication and customer service skills, flexibility, a strong teamwork mentality, and the desire to participate in a fast-paced, entrepreneurial environment are necessary for success.    

Responsibilities for this position may include:

  • Support all day-to-day helpdesk needs of one of our Distribution Centers
  • Respond to and resolving first line inquiries from local users
  • Create and reset user accounts
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Support network printers and other peripheral equipment
  • Support wireless system and devices
  • Maintain server active directory folders, services and backups
  • Travel to company sites out of state
  • Various other projects as assigned

Qualifications

  • Ability to troubleshoot various software and hardware issues on desktop and portable class systems, be able to learn and adapt, and be well versed in supporting end-users on all standard business applications
  • A demonstrated history of expanding responsibilities and growth in a technical development is a must
  • A minimum of three (3) years of IT experience
  • Helpdesk support, server, and helpdesk experience
  • Desire to learn
  • Industry-recognized certifications
  • High quality work with attention to detail
  • Dependable and timely work ethic with prompt response to communications

 Physical Requirements

  • Able to sit and work at a computer keyboard for extended periods of time
  • Able to stoop, kneel, bend at the waist and reach on a daily basis
  • Able to lift and move up to 25 pounds regularly

 

Apply for this opening at http://NBGroup.recruiterbox.com/jobs/fk0mbtk?apply=true