ECOM Supervisor

Southaven, Mississippi, United States | THDC | Full-time

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NBG Home is one of the largest home decor manufacturing companies and importers in the world. In our DNA is a history and a passion for home decor. NBG Home is built on a foundation of proven track records: our brands have decades upon decades of success meeting customer needs and creating incredible products. Together, we are the future of affordable home decor.

We currently have an exciting opportunity for an ECOM Supervisor based in our Southaven, MS facility, with approximately 500,000+ square feet and shipping more than $600M annually.  You will manage the day-to-day operation in a past paced ECOM department.

This is an exciting time at our company and affords an excellent opportunity for the right individual. 

The ideal candidate must be professional, hands-on, self-motivated, and detail oriented. Superior communication and customer service skills, flexibility, a strong teamwork mentality, and the desire to participate in a fast-paced, entrepreneurial environment are necessary for success.   

You will manage the day-to-day operation of picking, staging, put-away, re-pack & shipping orders.

Essential Duties & Responsibilities:

  • Run the day to day operations to ensure that all orders ship on time. (98.5%)
  • Coordinate the weekly bulk shipments
  • Work with Senior Management and I.T. on finding ways to more efficiently operate the department.
  • Proactively pick and stage a big box, bulk order and customer.
  • Work closely with the Sales and Sales Support on customer service-related issues.
  • Identify and implement a cost-effective packing solution for bulk items that we already have in house to ship Ecommerce.
  • Closely monitor employees’ production rate to ensure all orders are shipped.
  • Work closely with vendors and small parcel carriers so that proper equipment is provided to service our customers.
  • Closely monitor inventory and assigned locations such that ECOM remains within the current footprint.
  • Monitor sales of over 800+ skus and slot them into the proper sized location.
  • Ensure all Scanners are checked in & out on a daily basis.
  • Ensure Locations are Replenished on a daily basis.

 Qualifications:

  • Prior warehouse supervision experience; WMS experience is preferred.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint).
  • Working knowledge of lean, six sigma & the ability to use metrics to manage an area, department and shift.
  • A team player who is professional, with demonstrated leadership skills to influence the department and implement and manage change.
  • Ability to plan, organize and manage multiple priorities.
  • Strong organizational, analytical and problem-solving skills.
  • Formulates effective goal setting and develops employees.
  • Excellent communication and interpersonal skills.
  • Knowledge of 6S, visual Management
  • 2-4 years’ experience in a relevant field
  • Bachelor’s degree or equivalent preferred
  • Ability to work unscheduled overtime
  • Solid leadership skills with a track record of developing individuals and teams
  • Ability to take imitative and lead change
  • Ambition, a strong work ethic and an eagerness to learn
  • Prior Production Experience preferred
  • Must have effective time management skills and the ability to handle multiple requests
  • Must have clear and effective communication skills (written and verbal in a cross functional environment)
  • This job is performed in both an office environment and a non-air-conditioned warehouse.